CUSTOMER RELATIONSHIP MANAGEMENT (CRM) Consulting

For any organization Customers remain the TOP priority and a right CRM business strategy helps not only in acquiring, growing and retaining customer but alsosatisfy them profitably.

RETransform CRM consultant’s analyze the growing needs of Real Estate enterprises in challenging environment & tough economic conditions and also, realize the importance of fostering loyal, profitable customer relationships. We work with enterprises to develop a customer centric vision anchored in real customer needs and overall business planning.

With the right CRM solution and implementation approach (that ensures that people, processes, information and technology all come together) Real Estate enterprises can transform customer relationships by keeping the customers in focus, knowing their  current needs and anticipating future needs.

Our experience throughout the years, has taught us that even before one can win the hearts and minds of customers, it is required to first win the hearts and minds of employees, as they form the foundation/base of your enterprise. Our Change Management strategy ensures that all the key stakeholders –owners, investors, employees, and industry partners are involved and take benefit from the CRM implementation.

APPROACH

• CRM Situation Analysis

• CRM Strategy Development

• Prioritize CRM Measures
  • Strategic Objectives – Business vs. CRM
  • Measurability – Key Performance Indicators (ROI vs. Cost)
  • Feasibility – People, Processes, Information, Technology (PPIT)
  • Establish Budgets and Assign Priorities
  • Select Technology Solution;  Identify Team

• Implementation
  • Project Preparation
  • Implementation / Realization
  • Training to Go Live
  • Support

• Monitor and Extend Progress
  • Monitor à Feedback à Re-prioritize à Adjust à Loop [Continuous Improvement]
  • Measure Performance Improvements: Expected Vs. Actual [ROI Analysis]

BENEFITS:

We have summed up some of the benefits which our Real Estate clients have realized from the CRM implementation, maintenance and support projects/assignments.

• Comprehensive analysis with precise & detailed forecast available ad-hoc
• Keeping track of complete “Sales Funnel”
• Centralized repository allowing access to most recent & updated data of Property Assets
• All internal projects are in-sync allowing easier team communication
• Dashboards allows to monitor key business details on a single screen
• Effective & Efficient Lease Administration aiding in revenue generation
• Happy employees contribute to the growth of the organization
• Centralized system allows easy management of properties from a single point
• Easy and simple IT systems management with security as its core feature
• Comprehensive & accurate business intelligence reports make management decision-making an elementary task